Order Requirements:
- Minimum order and reorder is $200.00.
- New accounts require credit card payment for first order.
- Special orders require a 50% deposit and the balance paid at time of shipment.
- Deposits on special orders can not be refunded, even if order is cancelled.
- Out of stock products will be backordered if the backorder totals more than $100.
- Backorders will be cancelled under $100 unless the customer instructs us otherwise.
Return Policy:
- 15% Restocking Fee plus freight on all products
- All products must be in their original packaging and have all fixated labels attached.
- Claims must be reported within 10 days of receipt and must have return authorization to be accepted.
- No returns will be accepted after 15 days from invoice date.
Pricing/Payment:
- All prices listed are FOB from Denver, NC. and are subject to change without notice.
- 1.5% per month fee is charges on past due accounts.
- $35 service charge on all returned checks.
Products:
- Dye-Lots vary and handcrafted articles are subject to some variation in size, shape, and color.
- No guarantee against textiles fading.
Shipping:
- We ship primarily UPS Ground.
- Shipping fees are determined at the time the order is fulfilled.
- We cap shipping at 20% on orders that meet the minimum of $200. If shipping fees are less than 20%, you will pay the lesser amount.
- We will ship on your UPS or FedEx account.