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EFFECTIVE OCT 1, 2025: A 12% TARIFF SURCHARGE WILL APPLIED TO ALL ORDERS. THE SURCHARGE WILL BE ADDED AT TIME OF INVOICING AND APPLIED TO ORDER.
EFFECTIVE OCT 1, 2025: A 12% TARIFF SURCHARGE WILL APPLIED TO ALL ORDERS. THE SURCHARGE WILL BE ADDED AT TIME OF INVOICING AND APPLIED TO ORDER.

FAQ PAGE

Order Requirements:

  • Minimum order and reorder is $200.00.
  • New accounts require credit card payment for first order.
  • Special orders require a 50% deposit and the balance paid at time of shipment.
  • Deposits on special orders can not be refunded, even if order is cancelled.
  • Out of stock products will be backordered if the backorder totals more than $100.
  • Backorders will be cancelled under $100 unless the customer instructs us otherwise.

Return Policy:

  • 15% Restocking Fee plus freight on all products
  • All products must be in their original packaging and have all fixated labels attached.
  • Claims must be reported within 10 days of receipt and must have return authorization to be accepted.
  • No returns will be accepted after 15 days from invoice date.

Pricing/Payment:

  • All prices listed are FOB from Denver, NC.  and are subject to change without notice.
  • 1.5% per month fee is charges on past due accounts.
  • $35 service charge on all returned checks.

Products:

  • Dye-Lots vary and handcrafted articles are subject to some variation in size, shape, and color.
  • No guarantee against textiles fading.

Shipping:

  • We ship primarily UPS Ground.
  • Shipping fees are determined at the time the order is fulfilled.
  • We cap shipping at 20% on orders that meet the minimum of $200.  If shipping fees are less than 20%, you will pay the lesser amount.
  • We will ship on your UPS or FedEx account.

 

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